Returns & Refunds

How It Works

Three easy steps

📝

Step 1

Request Online

Fill in the return request form below. We'll review and confirm your return within 1–2 business days.

📦

Step 2

Post It Back (Tracked)

Once approved, send your item back using a tracked postal service. Keep your tracking receipt — it protects you both.

💳

Step 3

Get Refunded

Once we receive and inspect your return, your refund is processed within 3–5 business days.

The Policy

What we accept

✅

30-day return window

Returns must be requested within 30 days of receiving your order.

✅

Unworn & unaltered

Items must be unworn, unwashed, and in original condition with tags still attached.

✅

Tracked postage required

All returns must be sent with a tracked service. This protects you and us — we can't process refunds for parcels we don't receive.

❌

Worn or damaged items

We can't accept returns on items that have been worn, washed, or damaged by the customer.

Send To

Return address

SwySwim Returns

Bor Worthing
2 Wallfield
GL18 2BS
United Kingdom

🔒 Use tracked postage only. Keep your tracking number and receipt until your refund is confirmed — we cannot process refunds for items we don't receive.

📌 Include in your parcel:

Your name and email address
Your tracking number
Reason for returning
Refund or exchange preference

Start Here

Request a Return

Fill in the form below and we'll review your request and get back to you within 1–2 business days.

Full Name *

Email Address *

Item(s) you want to return *

Reason for Return *

Approx. Order Date

Additional Notes

🔒 Please do not post your item yet. Wait for our confirmation email before sending anything back.

FAQ

Common questions

How long does a refund take?+

Once we've received and inspected your return, we'll process the refund within 3–5 business days. Your bank may take a few additional days to show the credit.

Why does tracked postage matter?+

Tracked postage protects you as the customer — if a parcel goes missing, you have proof it was sent. It also protects us. We cannot process refunds for items that don't arrive, so tracked postage is a requirement for all returns, not optional.

Can I exchange for a different size?+

Yes! Select "Wrong size" as your reason in the form above, and note which size you'd like in the comments. We'll confirm availability and arrange the exchange.

My item arrived damaged — what do I do?+

We're so sorry! Submit a return request above selecting "Item is faulty or damaged" and attach a photo in the notes. We'll sort it immediately — full refund or replacement, your choice, and you won't need to return it.

Can I cancel my order?+

Email us at service@swyswim.com as soon as possible. If your order hasn't been dispatched yet, we'll cancel and refund immediately. Once it's shipped, you'll need to use the returns process above.